Q: Does Kooomo provide a ticketing system?
Kooomo supports an integrated ticketing system. This engine group all tickets opened by customers and organize the work of your customer care.
Tickets are grouped by language and history is stored and easy to browse. Pre-defined standard emails are proposed to facilitate customer interaction and quick links to user history, tickets and orders are provided.
User roles allow ticketing system access.
Kooomo ticketing system integrates with marketplace ticketing systems so that you will find all information in one place.
If you want to use an external ticketing system, Kooomo has been integrated with many third party CRMs.