# Templates

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As part of the CRM system, this section enables the merchant to create a "default answer" for a specific ticket.

The merchant can create different answers in different languages and use them as default template. You can do this by clicking on the "NEW DEFAULT ANSWER" button on the top right of the page and follow the instruction.

For each "default answer" you can decide the ID, the subject, the language, and the content of the answer.