# Q: How can I set up standards emails?

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In the order process there are normally standard emails that are sent to your customer to keep them updated on specific information or the process status.

Kooomo provides a wide range of standard mails that you can customize according to your needs or specific process stages.

Mails are multi-language and are sent in the language the user has been navigating into the store.

There are also standard emails specifically written to answer customer care standard questions that, once selected, automatically fills with customer and order information to facilitate the communication process.